Address Jabal Omar Makkah

Address Jabal Omar Makkah, recognized as a Michelin Key Selected property, generally receives positive feedback for its luxurious ambiance, modern design, and convenient location near Masjid Al-Haram. However, some recurring issues are noted regarding service speed and breakfast consistency.

1. Overall Rating & Sentiment

The hotel boasts an impressive overall rating, with scores around 8.7 to 8.9 out of 10 based on numerous reviews. Guests frequently describe their stay as excellent, superb, and a grand experience, highlighting the hotel's cleanliness and luxurious interior. The sentiment is largely positive, emphasizing comfort, elegance, and a spiritual environment.

2. Key Highlights

Guests consistently praise several aspects of Address Jabal Omar Makkah:

• Design & Ambiance: The hotel's interior is described as luxurious, modern, and beautifully decorated, with a grand and welcoming lobby. A noticeable and pleasant "oud" fragrance is often mentioned throughout the hotel.
• Sky Mussallah: A standout feature is the Sky Mussallah, suspended between the twin towers. It is recognized as the world's highest prayer room on a skybridge, offering breathtaking panoramic views of the Kaaba and Al-Masjid Al-Haram, reserved exclusively for hotel guests.
• Cleanliness: High standards of cleanliness are consistently reported for both rooms and public areas.
• Location: While slightly set back from the Haram, its proximity and efficient shuttle service make it highly convenient.
• Amenities: The hotel offers top-notch facilities, including a fitness center and spa.

3. Room Quality

The rooms at Address Jabal Omar Makkah are generally large, clean, and feature modern, upscale decor. Guests appreciate the comfort of the beds and pillows, which are noted to be of high quality. Bathrooms are also highlighted for their modern design, often featuring rainfall showers with full glass enclosures. Rooms are well-equipped with amenities like air conditioning, private bathrooms, refrigerators, and coffee stations. Kaaba-view rooms are particularly recommended for a spiritually enriching experience.

4. Dining Experience

The dining experience, particularly breakfast, receives mixed reviews. While some guests find the breakfast good with excellent quality and quantity, featuring a solid spread of international and local cuisine with a live omelet station, others express dissatisfaction. Common criticisms include the breakfast being repetitive day after day, a limited variety of food choices, and sometimes food running out. The hotel's main restaurant offers traditional Hejazi and Saudi Arabian specialties, alongside international fare with live cooking stations. There is also a cafe in the lobby offering hot and cold drinks, snacks, and desserts.

5. Service & Staff

The staff at Address Jabal Omar Makkah are frequently praised for their professionalism, friendliness, and helpfulness. Guests appreciate quick responses to requests, seamless service, and attentive hospitality. Specific mentions include excellent bellman and room service. However, some guests have reported issues with slow service speed, particularly for baggage delivery and getting extra towels, and a slow check-in process.

6. Location & Accessibility

Located in the Jabal Omar area, the hotel offers a prime location with stunning mountain views and is considered "super close" to Masjid Al-Haram (around 0.32 km away). While it's a walkable distance for many, an uphill slope on the way back can be challenging, especially for the elderly or those with children. To address this, the hotel provides a highly efficient and frequent 24-hour shuttle service to the Haram, with minimal wait times.

7. Value & Pricing

Address Jabal Omar Makkah is considered a luxury hotel, and guests acknowledge its premium pricing, which typically ranges around $250-$270 per night on average, with August being the cheapest month and December the most expensive. While many feel the overall experience, facilities, and service justify the cost, some guests have expressed that the value for money was lacking, especially concerning certain room standards and amenities, and considering the encountered service issues.

8. Common Complaints

While highly rated, some recurring criticisms include:

• Service Speed: Delays in luggage delivery, housekeeping, and general service requests are sometimes reported. The check-in process can also be slow.
• Breakfast Repetitiveness/Quality: The breakfast buffet is occasionally criticized for being the same daily, lacking variety, or having items that run out.
• Noise: Some guests experienced disturbances from ongoing construction work near their rooms and noisy air conditioning systems.
• Elevator Wait Times: Similar to other hotels in the Haram area, long waits for elevators can be an issue during peak times, though the hotel does have multiple elevators in its two towers which helps mitigate this.
• Advertised Facilities: Some guests noted that advertised facilities like the Club Lounge and Lobby Lounge were not open during their stay.

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