22 SUMMITS Boutique Hotel

22 SUMMITS Boutique Hotel, Zermatt: A Comprehensive Review

The 22 SUMMITS Boutique Hotel in Zermatt, a Michelin Key One-Keys property, consistently receives high praise for its blend of modern alpine design, exceptional service, and prime location with breathtaking Matterhorn views. Guests frequently describe it as a "home away from home" offering a tranquil yet convenient base for exploring Zermatt's slopes and trails.

1. Overall Rating & Sentiment

The general consensus for 22 SUMMITS Boutique Hotel is overwhelmingly positive, with ratings consistently in the "Exceptional" to "Wonderful" range. On platforms like Expedia, 70 out of 79 reviews rated the hotel as "Excellent". Booking.com shows a "Wonderful" rating of 9.4 based on 452 reviews, with high scores for cleanliness (9.7), comfort (9.7), staff (9.5), and location (9.5). Trivago also reports an "Excellent" rating of 9.5 based on 817 ratings. The sentiment highlights a personalized, family-run hospitality experience.

2. Key Highlights

Guests consistently love several aspects of 22 SUMMITS Boutique Hotel:

• Matterhorn Views: Many rooms and balconies offer stunning, unobstructed views of the iconic Matterhorn, creating a memorable experience.
• Modern Alpine Design: The hotel boasts a beautiful, modern rustic design with a blend of Swiss and Scandinavian styling, utilizing wood and chic grey furnishings.
• Exceptional Service: The staff's friendliness, attentiveness, and helpfulness are frequently highlighted, contributing to a welcoming and personalized atmosphere.
• Relaxing Spa & Outdoor Pool: The two-story wellness area, featuring a Finnish sauna, Vitarium, hay bath, whirlpool, and an outdoor pool, is a significant draw for post-ski relaxation.
• Delicious Breakfast: The breakfast buffet is highly rated for its variety and quality.
• Convenient Location & Shuttle: Its proximity to the Matterhorn Express gondola and a complimentary shuttle service to and from the train station are much appreciated.
• Excellent Ski Facilities: A well-equipped ski room with lockers and boot warmers ensures equipment is secure and ready.

3. Room Quality

The rooms at 22 SUMMITS are described as bright, airy, comfortable, and impeccably clean. They feature a perfect blend of Swiss and Scandi styling, with plenty of wood and chic grey furnishings, often with "colour pops" for added character. Guests appreciate the spaciousness, large comfortable beds with soft bedding, and luxurious toiletries. Many rooms come with balconies that offer impressive views, especially of the Matterhorn from higher floors. Bathrooms are generally large, modern, and well-appointed, often including both a shower and a bathtub. While the lighting is noted as cozy, some guests have found it a bit dim for reading.

4. Dining Experience

The hotel's breakfast buffet receives high marks, with a guest review score of 9.4. It offers a wide variety of high-quality options, including continental, vegetarian, and gluten-free choices, fresh pastries, fruits, cold cuts, and cheeses. Guests also praise the quality coffee. While the breakfast is a highlight, it's important to note that the hotel does not typically offer a full-service restaurant for dinner, with guests advised to dine out in town. However, the hotel occasionally features a highly-praised pop-up restaurant for dinner. The 22 Lounge and Bar serves as the heart of the hotel for drinks and relaxation.

5. Service & Staff

The service and staff at 22 SUMMITS Boutique Hotel are consistently lauded as exceptional. Guests frequently highlight the staff's friendliness, attentiveness, and helpfulness. The hotel is often described as having a warm, family-run atmosphere that makes guests feel genuinely welcome and at home. The check-in process is efficient, and staff are proactive in assisting with requests, providing local recommendations, arranging transportation, and accommodating special needs. Many guests commend their dedication to ensuring a comfortable and memorable stay.

6. Location & Accessibility

The hotel boasts an excellent location, situated across the river from the Matterhorn Express gondola station, about a 2-minute walk away, providing direct access to ski slopes and hiking trails. While it's in a quieter area, away from the main hustle, the town center with its shops and restaurants is easily accessible within a 5-10 minute walk. A significant convenience is the complimentary electric shuttle service offered to and from the Zermatt train station, making arrivals and departures seamless, especially with luggage. The hotel is also within a 15-minute walk of Zermatt Train Station.

7. Value & Pricing

While the review highlights a premium experience, typical pricing for a 1-night stay for two adults can start from approximately $756.49, excluding taxes and fees, as of late January 2026. Guests are also subject to a city tax of CHF 4.00 per adult per night and CHF 2.00 for guests aged 9-16. Given the high ratings for facilities, comfort, staff, and location, many guests consider the experience to be well worth the cost, reflecting a strong value for a luxury boutique property in Zermatt.

8. Common Complaints

While overwhelmingly positive, a few minor recurring issues have been mentioned by guests:

• Small Spa Area: Some guests have noted that the spa area is relatively small, which might limit relaxation opportunities.
• Lack of Air Conditioning: As is common in many Swiss properties, the hotel does not have air conditioning, which can lead to rooms becoming warm, particularly on higher floors with vaulted ceilings and skylights during unusually hot summer months.
• Minor Room Issues: Isolated incidents have included bathroom doors not closing properly, affecting privacy, and limited mini-bar options (only soft drinks and no tea, despite a kettle).
• Bar Closing Time: Some guests find the hotel bar's closing time (around 10 PM) a bit early.

Sources

1. expedia.com
2. booking.com
3. trivago.com
4. hotels.com
5. hotelszermatt.net
6. scoutski.com
7. allzermatthotels.com
8. youtube.com
9. 22summits.ch
10. booking.com